Shipping and Refund Policy

1. Delivery Areas

We deliver to addresses within our stated coverage area in the United Arab Emirates. Coverage area, delivery zones, and any zone-based delivery fees are confirmed at checkout based on the address you provide. [INSERT — confirm full list of serviceable emirates/areas.]

2. Delivery Timeframes & Fees

Available delivery dates and time windows (including same-day delivery, where offered) are shown at checkout. Delivery fees are calculated based on your delivery address and order value, and are displayed before you confirm payment.

Delivery times are estimates only and may be affected by factors outside our control, including traffic, weather, incorrect address details, or recipient unavailability.

3. Failed or Delayed Delivery

• You are responsible for providing an accurate and complete delivery address and recipient contact details. We are not responsible for failed or delayed delivery caused by inaccurate information you provided.
• If a recipient cannot be reached at the delivery address, our delivery partner may leave the order with another person at the address, attempt redelivery, or contact you/the recipient to arrange an alternative.
• Risk in the products passes to you (or the recipient) upon delivery to the address provided.

4. Order Cancellations

Orders may be cancelled or amended free of charge up to a reasonable period before the scheduled delivery time (as stated at checkout or confirmed by our customer service team). Once an order has entered preparation or dispatch, it can no longer be cancelled, in line with standard practice for perishable, made-to-order goods.

5. Quality Claims & Refunds

If your order arrives damaged, significantly different from what was ordered, or does not arrive within a reasonable time of the confirmed delivery window, please contact us at info@nationalflower.ae as soon as possible, and in any event within 24 hours of the delivery time, with your order number and, where possible, photographs.

We will review each claim and, where justified, offer a replacement, credit, or refund. Approved refunds are issued to the original payment method within a reasonable time; approved credits may be applied toward a future order.

Nothing in this Policy limits any right you may have under mandatory UAE consumer-protection law that cannot lawfully be excluded.

6. Contact Information

National Flowers LLC — Customer Care
Industrial Area - Al Naglah, Abu Dhabi, United Arab Emirates
Telephone: +971 3 780 3534
Email: info@nationalflower.ae

This document is provided for general informational purposes and does not constitute legal advice. It should be reviewed and approved by UAE-qualified legal counsel before being relied upon as final.